Exchange Policy

Kitchen Online’s Policy on Exchanges

At Kitchen Online, your satisfaction is our top priority. We want you to love everything you purchase, so our Exchange Policy is designed to make the process smooth and hassle-free.

Who Can Exchange

We gladly accept exchanges within 30 days of delivery to ensure you're completely happy with your purchase. To be eligible for an exchange, items must meet the following conditions:

• Not used, not worn, and in their original condition.

• Returned with all tags, labels, and packaging intact.

The Process of Exchanging

If you receive an item that is damaged or incorrect, we’ll send you a replacement at no extra cost to you.

However, if the exchange is due to reasons other than a mistake on our part (like a change of mind, size, or style preference), a small fee of $24.99 will apply to cover return shipping.

How to Start an Exchange

1. Email our support team at support@kitchenonline.store.

2. Include your order number and a brief description of the issue.

3. Our team will promptly guide you through the steps to complete your exchange.

Important Things to Remember

• Kitchen Online will cover all shipping costs for exchanges due to damage or incorrect items.

• Customers will be responsible for the $24.99 shipping fee for exchanges that are initiated for reasons other than errors on our part.

Our Promise

We are dedicated to making your exchange experience as simple and stress-free as possible. Your happiness is our primary goal, and we’ll do everything we can to make your time with Kitchen Online truly enjoyable.

If you have any questions or need assistance, our friendly customer service team is always here to help.

Check out our latest kitchen collections and see how Kitchen Online makes cooking and dining even more delightful.