Shipping Policy

On-Time Deliveries

We proudly ship orders both within the U.S. and internationally. While we always aim to deliver on time, please note that factors beyond our control—such as holidays, peak seasons, weather conditions, courier delays, or customs processing—may occasionally impact delivery times. We appreciate your patience and understanding in such cases.

Shipping Options

At checkout, you can choose from the following shipping methods:

• Standard FREE Shipping (20–25 working days) – Available on all orders

• Faster Delivery – $14.99 (8–12 working days)

Select the option that best suits your needs, and we’ll ensure your order arrives safely and securely packaged.

Order Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number(s). Tracking details typically become active within 24–48 hours, allowing you to monitor your shipment until it reaches your door.

Customs Taxes and Duties

Please note that any customs duties, taxes, or import fees imposed by local authorities are the responsibility of the customer. We recommend checking with your local customs office for further information before placing your order.

Damaged Items During Shipping

We take every precaution to ensure your items arrive in perfect condition. In the rare event that an item is damaged during transit, the shipping carrier will be responsible. Our support team will work closely with you to resolve the issue quickly and ensure your satisfaction.

Need Assistance?

Our friendly customer support team is always happy to help. If you have any questions about your order, shipping, or delivery, please contact us at support@kitchenonline.store, and we’ll assist you promptly.