Return & Refund Policy

Who Can Return Items

Items may be returned only if they are broken, damaged, or incorrect upon arrival. If your order does not arrive in perfect condition, we’ll gladly assist you with a quick and easy return process.

How to Start a Return

1. Get in Touch with Us

To initiate a return, please email our support team at support@kitchenonline.store.
Include your order number, a brief description of the issue, and clear photos showing the front and back of the item.

2. Wait for Return Instructions

Our customer service team will review your request and send you the return address along with any additional instructions.

3. Secure the Packaging

Please pack the item carefully to avoid damage during transit. Whenever possible, use the original packaging. If it’s unavailable, choose packaging that provides adequate protection.

4. Send the Item

Use a reliable, trackable shipping service and keep your proof of shipment for reference.

5. Inspection & Refund

Once we receive your return, our quality assurance team will inspect the item. If approved, your refund will be processed to the original payment method within 30 days. Processing time may vary depending on your bank or payment provider.

Important Notes

• Customers are responsible for return shipping costs unless the item is damaged or incorrect.

• Returns made after 30 days of delivery or items that do not meet our return conditions may not be eligible for a refund or exchange.

• Personalized or custom-made items are non-refundable unless they arrive damaged or have a manufacturing defect.

• Both new and damaged items may be returned within 30 days of receipt if they meet the policy conditions.

Our Pledge

At Rephars Kitchen Online, we are committed to delivering products that meet our standards of quality and care. If you have any questions or need assistance, our friendly support team is always here to help.

Thank you for trusting Rephars Kitchen Online, where your satisfaction is our top priority.